Return Policy

Returns

You have 7 days from the date you receive your order to request a return. To be eligible, items must be unworn, unwashed, in original packaging, with all tags attached and proof of purchase.

To request a return, contact us at info@sitrra.com with your order number and the item(s) you'd like to return.

Return Label & Timeline

Once approved, we'll email you a prepaid return shipping label. You must ship the item back within 7 days of receiving your return label. Returns shipped after this window will not be accepted.

Return Shipping Fee

A flat $8.99 fee applies to all standard returns and is deducted from your refund. This fee covers the cost of your prepaid return label.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@sitrra.com with photos of the issue. We'll cover the full cost of return shipping — no fee applies in these cases.

Non-Returnable Items

• Final sale or clearance items
• Intimates and swimwear (for hygiene reasons)
• Personalized or custom-made products
• Gift cards

Exchanges

We currently do not offer direct exchanges. Return your original item for a refund, then place a new order for the item you'd like instead.

Refunds

Once your return is received and inspected, we'll process your refund to your original payment method within 5–7 business days. The $8.99 return fee is non-refundable and is deducted from your total.